customer care



All items are handmade if not described otherwise. Slight variations in shape, texture and colouring can occur. Any items listed in silver are generally sterling silver.


Shop Policies and Processing times

Ready to ship items will be posted within 5-7 working days once following placement of order. Most of my jewellery that is made to order takes between 7-21 working days, depending on the material used. Some special order items can take longer to process due to complexity of design. We will notify you with an estimated processing item. Please do not hesitate to contact me with any query.


Import Tax

Any duties incurred in the country of destination are the responsibility of the customer.



Quotes and prices are shown in Euro and will be billed in Euro. If you purchase from outside of Ireland, currency fluctuations and credit card charges may alter the amount billed on your credit card.

All price will be excluding shipping, if not stated otherwise.



Rates: €7.50 within the Republic of Ireland, €10.00 Rest of the World

All items will be shipped with An Post (Republic of Ireland postal service) Registered Post if not agreed otherwise. This is a tracked service and will require your signature on arrival. Please ensure that the delivery address given is accurate and somebody is available to take in the package.

Shipping within the EU usually takes 3-6 working days. For worldwide shipping, please allow 7-10 working days. Most services are tracked all packages require a signature on arrival. We can not be hold responsible for any delays occurring once the package as entered postal service. Should the package be returned to us because the postal service could not complete the delivery, the customer will be responsible for the cost of a repeat delivery.

For other shipping options, please do not hesitate to contact us at


Refunds and Exchanges

I gladly accept returns, exchanges, and cancellations.
For returns, cancellations and exchanges you must contact us within 7 days of delivery and return items to Casúr Óir, The Boat Yard Gallery, The Boat Yard, Trafalgar Road, Greystones, Co. Wicklow, Ireland within 14days of receipt of the goods in its originial packaging. The jewellery must be unworn and undamaged. To cancel an order you must contact me within 24 hours of purchase at

If the goods delivered are not what you ordered or are damaged, please notify us of the issue within 7 working days of the delivery of the goods or we should have not liability to you. Please send us evidence of the issue and return the goods a described. If you notify us of a problem our only obligation is to customer choice either to replace any damaged goods or to refund you for the goods in question.

Please ensure the good adequately insured for return post as Casúr Óir will not be liable for returns that fail to arrive.

The following items can’t be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
Custom or personalised orders.
For hygiene reasons all sales of Earrings, ear studs are final

Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.


Questions about your order?

Please contact me with any query in connection with your order at 


Ring Sizing

Please make sure you know your ring size as we will not be liable for incorrect sizes given to us by the customer. Do not guess or measure with a piece of string or tape measure. For the most accurate size please contact your nearest jeweler and ask for an accurate measurement. Please note that sizes can vary slightly depending on the type of ring. Temperature conditions can also affect ring size required.

Re-sizing of finished rings will incur a fee. The cost will depend on the type of ring and the resize.


Custom Orders

A large part of our work is creating unique and bespoke pieces.

This involves a process I would like to explain briefly.

Get in touch with us should you like to order a bespoke custom made piece of jewellery. I would like you to tell me as much about the piece of jewellery you have in mind (type, material, stones, sizes, gift or personal piece, story). I will discuss an initial design with you and provide you with a quote. All quotes are in Euro.

The next step begins after I have a clear understanding of your design. Once we have agreed on a design, price, payment plan and delivery schedule, I will send you a confirmation. When the design is approved and a deposit is made I will begin work on your ring. The deposit will range between 20%-50% of the cost of the final piece depending on the complexity of the job. The final balance is payable upon completion of the commission and prior to shipment. Once the finished piece is complete and approved it is a final sale.

Custom designs may be relisted and used in our shop and portfolio for future sales and marketing. The copyright remains with Casúr Óir.

Wear and Tear:

Once the goods have been dispatched to you, you will become the legal owner and goods will be held by you at your own risk and Casúr Óir will not be liable for their loss or damage or destruction.

Jewellery is fragile and should be worn with care. Please do not wear your jewelry in the shower or during extreme physical activity. Many stones and materials are delicate and should not come into contact with perfumes or other chemicals. Oxidation/discolouration can happen to most metals. Please keep your jewellery in a sealed bag or box. Some items will require protection from direct sun light.

Price and Orders Are Subject To Change and/or Cancellation

As the price of diamonds, gemstones and gold are constantly changing, we reserve the right to cancel orders placed on this website that we are unable to process, for any reason at our sole and absolute discretion. You will be notified by email should your order have to be canceled.